Our minimum order for deliveries is £100 + VAT.
Sunday delivery or collection charges prices on asking
Call out charge for evenings, weekends or Bank Holidays – £50.
Customers can collect from our premises by prior appointment. Small orders can be collected in cars.
Hire equipment cannot be collected in pick-up trucks or open backed vehicles.
Collection times are Mon – Fri from 9am to 3pm.
Weekend orders should be returned by 12pm on Monday
Weekend returns should be made on Monday.
Wash-up Service 20% of the total invoice cost (with a minimum of £10).
Any trace of food necessitates our cleaning, sterilisation & shrink wrapping service.
Customers would normally not have the resources to comply with our level of hygiene.
Orders can be cancelled 21 days prior to delivery are subject to cancellation charges
21 days – 25%
14 days – 50%
7 days – 100%
Weddings – 50% Deposit with order to confirm the booking, balance due 4 weeks prior to the event.
It is the responsibility of the Hirer to insure the hired equipment for the full replacement value. In the event of loss or damage the replacement cost is due within 7 days of the hire delivery.
A refundable security deposit is charged on all invoices:
A deposit of £100 or 10% of the value of your order (which ever is greater) is required
The refundable deposit will be repaid up to 7 days after the hired items have been returned.
Any breakages/losses will be charged in full and deducted from the security deposit.
Invoices must be paid at least 14 days prior to the event.
Payment for hire can be either credit/debit card or by bank transfer.
All prices subject to VAT at the current rate.
There is a minimum order for glassware of 1 Box (eg 20 flutes would be 35). Please ask for boxed quantities
Any reductions to a order will be accepted up to 2 weeks before the event, after this no reductions will be accepted and the full invoice must be paid.
Increases to orders will be accepted up to 7 days before the event and a separate invoice will be sent for immediate payment. We cannot guarantee that the stock will be available. Acceptance of our goods is confirmation of acceptance of our terms and conditions
All glasses must be emptied of any liquid and food must be scraped off plates
None of the furniture should be stored outside when not in use, it should be stored under cover. Please note that the chairs are not suitable to go on grass
Extension leads should not be used on our electrical equipment as it loses some of the power needed