Terms & Conditions

TERMS AND CONDITIONS

Delivery

• Our minimum order value for delivery is £100 + VAT.
• Delivery and collection charges for Sundays and Bank Holidays are available on request.
• Adequate access must be provided for delivery and collection. Any difficulties with access should be notified to us at the time of booking.

Collection

• Customers may collect orders from our premises by prior appointment only.
• Small orders may be collected in suitable cars.
• A £10 charge applies to customers who collect and return their orders from our premises.
• Hire equipment must not be collected or transported in pick-up trucks or open-backed vehicles.
• Collection times are Monday to Friday, 9.00am to 3.00pm.
• Equipment hired for weekend events must be returned by 12.00pm on the following Monday, unless an alternative arrangement has been agreed in advance.

Cleaning / Wash-Up Service

• Our standard wash-up service is charged at 25% of the total hire cost, subject to a minimum charge of £10.
• Glasses that have had food served in them will be charged at 50% of the total wash-up service charge.
• All glasses must be emptied of any liquid and all food must be scraped from plates before equipment is returned or collected.

Cancellation

Cancellation charges apply to orders cancelled after confirmation:

Insurance

• It is the responsibility of the Hirer to insure all hired equipment for its full replacement value for the duration of the hire.
• In the event of loss, theft or damage, the full replacement or repair cost will be payable.
• Any amounts due for loss or damage must be paid within 7 days of the hire delivery, or within 7 days of the loss or damage being notified.

Security Deposit

• A refundable security deposit is required on all orders.
• The deposit will be 50% of the net value of the order, subject to a minimum of £100 and a maximum of £500.
• The security deposit will be refunded within 7 days of the hired equipment being returned and checked.
• Any missing, damaged or broken items will be charged at the applicable replacement or repair cost and deducted from the security deposit.
• If the cost of missing or damaged items exceeds the security deposit, the outstanding balance will be payable by the Hirer.

Payment

• Orders are not secured or confirmed until the invoice has been paid in full, unless alternative payment terms have been agreed in writing.
• Payment may be made by credit/debit card or bank transfer.
• All prices are subject to VAT at the current rate.
• Any additional charges incurred after the original order, including additional hire items, missing or damaged equipment, will be invoiced separately and are payable in accordance with the invoice terms.

Minimum Order – Glassware

• The minimum hire quantity for glassware is one full box.
• Glassware must be ordered in the quantities specified for each box. For example, if a particular glass is supplied in boxes of 35, the minimum order would be 35 glasses, not 20.
• Please ask us for the boxed quantities when placing your order.

Order Alterations

• Reductions to an order will be accepted up to 2 weeks before the event.
• After this time, reductions will not be accepted and the full invoice value will remain payable.
• Increases to orders will be accepted up to 7 days before the event, subject to stock availability.
• Additional items will be invoiced separately and payment will be required immediately.
• We cannot guarantee that additional stock will be available.
• Acceptance of our goods or services constitutes acceptance of these Terms and Conditions.

Return of Equipment

• All glasses must be completely emptied of liquid before collection or return.
• Food must be scraped from plates and other crockery before collection or return.
• Equipment must be returned in a suitable condition and, where applicable, packed in the containers provided.
• The Hirer remains responsible for the equipment until it has been collected by or returned to Quickhire Ltd.

Furniture

• Furniture must not be stored outside when not in use and must be kept under cover and protected from the weather.
• Our chairs are not suitable for use directly on grass.
• Before stacking chairs, all cushions must be removed and placed in the bags provided.
• Furniture must be handled and stored appropriately to prevent damage.

Extension Leads and Electrical Equipment

• Domestic extension leads must not be used with our electrical equipment, as they may not provide sufficient power and can affect the safe and correct operation of the equipment.
• The Hirer must ensure that suitable electrical supplies and connections are available for any electrical equipment hired.

Missing Items

• It is the responsibility of the Hirer to return all hired equipment.
• If any items are found to be missing following collection or return, the Hirer will be notified and the items will be charged at the applicable replacement cost.
• If items subsequently found to be missing are returned to Quickhire Ltd, any applicable charge will be reviewed and, where appropriate, refunded.

Acceptance of Terms

By placing an order with Quickhire Ltd, accepting delivery of the hire equipment or collecting the equipment from our premises, the Hirer confirms that they have read, understood and accepted these Terms and Conditions.